Hello,
Still in the learning stages of NetBackup, but also in the process of setting up alerts for the first time. I've setup a couple of example alerts around thresholds for failed jobs, and for job successes and failures, so there's a good deal of email that should be generated, and showing up in my email inbox.
I've seen the alerts in OpsCenter, so I know that side is functioning (seemingly) as it should be. However, those messages aren't making it to my inbox. The SMTP server we're using is IIS 7.5 (uses IIS 6 legacy for SMTP), and I've gone in to make sure that relay settings allow messgaes from my OpsCenter server, which they do. In looking at the logs, I see messages like this:
2015-04-17 15:35:57 10.118.128.162 (nbu ops server) SMTPSVC1 VCSTPRODWEB40 10.35.194.203 0 EHLO - +(ops server name) 250 0 201 26 0 SMTP - - - -
2015-04-17 15:35:57 10.118.128.162 (nbu ops server) SMTPSVC1 VCSTPRODWEB40 10.35.194.203 0 MAIL - +FROM:<NBU email> 250 0 37 24 0 SMTP - - - -
2015-04-17 15:35:57 10.118.128.162 (nbu ops server) SMTPSVC1 VCSTPRODWEB40 10.35.194.203 0 RCPT - +TO:<my email> 550 0 47 25 0 SMTP - - - -
2015-04-17 15:35:57 10.118.128.162 (nbu ops server) SMTPSVC1 VCSTPRODWEB40 10.35.194.203 0 QUIT - (nbu ops server) 240 15 70 4 0 SMTP - - - -
The problem? There is no DATA transmission from the NBU ops server to the mail server. So it's making a connection, telling it there is mail to be sent, but not sending any of the alert content through.
Is there something I might be doing wrong here? The alerts are default, it's only looking at a single NBU master server currently, and the SMTP settings are standard, nothing weird about them.
Any idea to try is greatly appreciated. Thanks!